Why is my asset/vehicle showing "Offline"?

If an asset is marked “Offline”, it means the Eagle One tracker has not communicated with our server for more than 24 hours. This is typically caused by one of the following:

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1. The Device Lost Power

• The device may have been unplugged or lost external power, causing the internal battery to drain completely.

What to check:

• Make sure the device is still securely connected to the OBD port or directly to the battery.

• Inspect the power cable for any signs of damage or corrosion that may prevent power delivery.

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2. The Device Is Frozen (Hardware Issue)

If the device appears connected but still shows no activity, it might be frozen.

Try a hard reset:

• Disconnect the device from power.

• Wait 20–24 hours to allow the internal battery to drain fully.

• Reconnect the device to power.

If the device is still not lighting up or updating in Momentum, it will need to be replaced. Please contact [e-mail] or call [phone], and we will send out a replacement.