Why is my asset/vehicle showing "Offline" on iPhone app?

When an asset shows "Offline", it might be below two scenarios-

(1) The device was unplugged or unpowered for more than 16 hours and the internal battery was drained

(2) The device is frozen

If the device is frozen. Here are the instructions to do a "hard reset" -

1. Disconnect the device. 
2. Wait for 20-24 hours and let the battery die.
3. Reconnect the device. If the device is not lighting up or still not showing up and updating in Momentum, It will have to be replaced. Please contact [e-mail] or call [phone]. We will send out a replacement then.